Cancellation Policy
Last updated: 28 August 2026
Free cancellation window
You can cancel any booking free of charge up to 24 hours before your scheduled pickup time. Cancellations made more than 24 hours in advance receive a full refund to the original payment method, processed within 3–5 business days.
Cancellations within 24 hours
If you cancel less than 24 hours before your scheduled pickup, the booking is not eligible for a refund. This applies because a vehicle and driver have already been allocated to your booking and can no longer be reassigned in time.
No-shows
If your driver arrives at the agreed pickup point and time and you're not reachable or do not show up, the booking is treated as a no-show and is not eligible for a refund.
Flight delays
For airport pickups, we track your flight and adjust your pickup time automatically at no extra cost. A delayed flight is not treated as a late cancellation or a no-show.
How to cancel
Cancel a booking from the My bookings page in your account, or contact us directly using the details on our Contact page.